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Contact Centre opening hours:
Mon-Fri 8am to 9pm , Sat 9am to 7pm, Sun 10:30 to 5pm

           
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FAQs



Sell us your car or part exchange:



Can I just sell my car to CarShop?

Put simply, Yes. We will appraise your car and give you a fair market price for it based on its condition, age and mileage coupled with up-to-the-minute auction data. We can then buy your car from you at this price with no obligation to purchase another car from us. However we may be able to give you a better deal if you decide to purchase a new car from us using your part exchange as part of the deal.


Do you do part exchange?

Yes. Whatever vehicle you have, even cars, vans and motorbikes, we can help you out. Please Contact us for a valuation either by phone, in person or using our online valuation service. Our highly trained staff give your car a valuation. Obviously your car's condition and mileage are important factors in determining the price, but we'll take you through step-by-step our transparent pricing process.

We get a fair trade price using up-to-the-minute auctions data and prices from our partners and suppliers, with whom we trade over 30,000 vehicles every year. Our sales consultants also have hand held devices for this process in store, and will sit with you as they go through the process


About CarShop:



How can your prices be so low?

Thanks to our unique business model we are able to pass great savings on to CarShop customers.

We have unique partnerships with well-respected blue chip companies and leading financial institutions. They supply us with the vast majority of our vehicles on sale or return, which means we do not have the associated cost of owning our vehicles. This keeps our costs down and allows us to pass the savings on to you, our customers.


What guarantee do I have if I am buying a car online?

All our cars are HPI checked and have a 114 point mechanical inspection. We show more high quality photos of our cars than any other dealer and you can spend as much time as you want inspecting the car - no pushy salesman trying to sell you a car you don't want.

All our online payments are transacted through the Barclaycard electronic payment platform. Our website uses a secured protocol (SSL) when processing personal information

Plus, if you are not totally happy with your car, you benefit from a 7 day money back guarantee and many statutory rights.


How long have you been around?

CarShop was founded in 1999. We retail in excess of 20,000 cars and have had thousands of happy customers on whom we rely to keep growing. Please see for yourself with our customer testimonials.


Buying a car:



My budget is limited; will you accept a lower price?

Due to our unique business model, the cars are already priced at the lowest price. We have a no-haggling policy to offer the same low prices to everyone and believe all our customers should enjoy the same great prices, whether they are good at haggling or not. Bear in mind that we have a very high stock turnover so if your car is slightly above your budget, it's likely that a similar car will be arriving and it may well be cheaper! We review our prices daily and have a team who specialise in this area to ensure that our vehicles are competitive. Please check out our Price Match Promise*.


Can I see the car before buying it?

Of course! Please arrange a viewing by calling us on 0800 781 8335 (refer to the contact page for our opening times).

Keep in mind that the deposit is fully refundable, so if you have found a car you like, reserve it online to make sure that somebody else doesn't snap it up first.


What happens if I change my mind?

All our cars have a 7-day money back guarantee. If you are not satisfied with your car, you can return it up to 7 days after pick up or delivery. Find more details on the money back guarantee page.


Do you charge for credit card transactions?

Yes. If you wish to pay for your car by credit card, a 2% fee applies to cover bank processing costs. Payments by debit card do not incur this fee.


What are my payment options?

You can fund your car using the following methods:

  • Apply for Finance at our store or over the phone

    • Complete your finance application in 5 minutes and we will give you a decision within 48 hours, sometimes immediately. Select the term and deposit to generate the right custom quote for you.
  • Other payment options

    • You can make your payment to CarShop using the following payment methods. We charge fees for certain payment methods according to the associated costs. There are 3 free payment methods - Debit card, bankers draft and Bank transfers (BACS , CHAPS and Faster payments).Please see below for rates.
Payment Method Charge Reason
Debit card Free The banks charge us a small fee for debit card transactions which we are happy to absorb. This payment method is not available if you have chosen to have your car delivered.
Bank transfer (BACS , CHAPS and Faster payments) Free The banks charge us a small fee for bank transfers which we are happy to absorb. Please note that your bank may charge you a fee. For BACS payments, please allow 3 days for processing before you pick up your car.
Banker's Draft Free This payment method is not available if you have chosen to have your car delivered.
Credit card 2% We incur costs from the credit card companies and must pass this on to keep our car prices low. This payment method is not available if you have chosen to have your car delivered.

Do you accept cash payments?

We can accept cash payments but unfortunately only up to £500.


What are Last chance cars?

carshop.co.uk operates a strict stocking policy. Last chance cars are cars that are approaching their time limit on the site and as a result are now priced at below market value to sell quickly. They represent fantastic value, so don't expect to see them on the website for long!


About Our cars:



Is car XYZ still available?

Yes! If it is listed on carshop.co.uk, it is available. On very rare occasions, in spite of every effort we make to provide you with up to date information, it can unfortunately happen that a car gets reserved almost simultaneously by two different customers. If that is the case, we obviously refund the deposit to the last person who made the deposit.


Have your cars been checked?

Every car listed on carshop.co.uk is HPI checked and has successfully passed a 114 point safety inspection. You will also benefit from our 3 month guarantee.


I checked the car and it has finance on it, why?

Some cars on the website are sold on behalf of fleets ( more information about this) and technically belong to them till the moment we sell the car. It's normal that they have finance on them when advertised, but from the moment you buy one, the finance on the car is cleared.


Does it have a Full Service History?

Most of our cars have a Full Service History, some have a partial history. At point of sale all vehicles will have at least 3months or 3,000 miles until the next service is due, many vehicles will have just been serviced.


Does it have an MOT?

Yes. Cars have at least 6 months MOT. If they have less than 6 months at purchase date, we will give it a full 12 months prior to delivery.


What is the road tax due for this car?

The Road Tax in the UK depends on the CO2 emissions, which is indicated for all our cars in the "specifications" tab. Using this number, you can find out the corresponding tax rate on the DirectGov website.


Are the tyres legal?

Yes, this is one of the points in our 114 point inspection and we show clear images of the tyre treads on all listings. We ensure all tyres have a minimum of 3mm tread remaining. (The legal limit is 1.6mm)


Do you offer an extended warranty?

We do offer an optional extended warranty package. Check our warranty page to find more details this.


What is the MPG, CO2 emissions for this car?

We understand that these are increasingly important figures and have recently included them in the Specification tab of each car listing.


What is fair wear and tear on a car?

We try to be as transparent as possible in providing you with all the information you need to buy one of our cars. If we find a damaged area on the car when we inspect it, we repair it. Some minor imperfections that are commensurate with a car's age and mileage would be considered acceptable and will be clearly visible from the car photographs. For a full understanding of what we consider fair wear and tear please see our fair wear and tear guide.


Reserving a car:



How do I reserve a car?

If you have a credit or debit card, the best way is to reserve it online. As soon as you pay the £99 refundable deposit, the car will be reserved in your name for a maximum of seven days.


Can I reserve on the phone?

Yes. Remember that you can also reserve your car online securely 24/7. If you would like to contact us directly, please visit the Contact Us page, or visit us in store


I don't have a credit/debit card, how can I reserve the car?

If you cannot pay by debit/credit card, please Contact Us directly to reserve the car.


About Our Stores:



Where are your stores located?

Our stores are located in Cardiff, Doncaster, Northampton, Norwich and Swindon

Check out your nearest location by clicking on the 'Our Locations' or call 0800 781 8335.


When are your stores open?

We're open Monday to Friday 9am - 9pm, Saturday 9am - 7pm and Sunday 10.30am - 5pm.


Can I come and visit you?

Please do! Check out your nearest location by clicking on the 'Our Locations' or call .


Can I pick up the car and drive away on the same day?

In most cases yes! 95% of our cars are ready to leave.


For some cars, the summary states that the initial road tax needs to be carried out at the local Driver Vehicle Licensing Agency (DVLA). What does this mean?

Most of our cars can be taxed either at the Post Office or at the DVLA. A very few of them, though, as part of a specific fleet, can only be taxed at the DVLA the first time around. Please keep this in mind when you come to collect your car and plan your trip accordingly.


Can I collect the car from one of your other stores?

Yes, you can have the car transferred from one store to the other. This costs £50 and is non-refundable, but will be added to the deposit you leave on the car. Keep in mind we also offer home delivery at competitive rates (see 'Delivery Options' section below).


How much fuel will be in my car?

carshop.co.uk is a low cost model offering the most competitive price possible to our customers. We do not fill our cars up with fuel as we would have to pass this cost on to you.

It is therefore likely that the tank will be relatively low and you will need to visit the local fuel station. Our handover team will happily direct you there upon request.


About Car Delivery:



Must the car be paid for before being delivered?

Yes. Don't forget that you benefit from a money back guarantee valid 7 days after delivery.

Please note that we only accept bank transfers for full payment on vehicles that are to be delivered.


What happens if I'm not happy with the car on delivery?

You have a money back guarantee for 7 days after delivery. If you are not happy with the car, you will get a refund. Please call us or consult the terms and conditions for this guarantee.


Will you deliver my car to Scotland?

We can deliver cars to any address in mainland Scotland.


How much will the car delivery cost?

This will mostly depend where you live and where the car is stocked. Please use the car delivery fee calculator or the delivery tab on the car you want to buy to see how much it will cost.


When can you deliver the car?

We can deliver the car from Monday to Friday.


Can you deliver the car at my workplace?

No, the vehicle has to be delivered to your home address that is shown on your proof of ID


Car Export:



I live in Republic of Ireland, can I buy a car from you?

Yes. We have had many Irish customers who come to our stores. See more information on importing a car from the UK to Ireland.


Do you have Left Hand Drive cars?

No, we only sell Right Hand Drive cars.


Can you modify a Right Hand Drive Car to a Left Hand Drive car?

Sorry, but we can't do this. It's a major mechanical modification that we cannot do.


Do you deliver cars in continental Europe, Northern Ireland, Republic of Ireland, Isle of Man, Isle of Wight...

Not yet! We deliver cars only to mainland UK. But if you can collect the car in person and sort out the import papers, we can certainly sell you the car.


About Car Finance:



Do you provide finance?

Yes. If you need car finance, just choose the car you want, click on the "Finance Calculator" link. Visit our finance page for more information about your options.


What banks do you work with to provide finance?

We work with some of the biggest UK lenders (Santander, Lloyds etc.) to bring you the best deals for buying a car. They effectively compete against each other to offer competitive quotes, whatever your needs and personal situation.


What is your APR?

The APR given in our finance calculator is a typical APR. The actual APR you will be quoted depends on the finance provider, your personal circumstances and car you have chosen. Our APRs are typically very competitive against other car dealers and save you time and trouble. We work on a transparent score card system that enables us to offer you the very best available rate depending on your circumstances.


What type of finance do you offer?

We offer primarily Hire Purchase (HP) finance. Learn more about our finance solutions on our finance page.


Do you offer Personal Contract Purchase (PCP) finance?

Yes, we offer Personal Contract Purchase (PCP) finance. To apply for this finance option, please contact us.

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