Today’s society is immovable to the online and social media scene. Every day there are 75 billion items of content posted or shared on Facebook, 400 million tweets sent on Twitter, and countless conversations happening on blogs and review sites. It is therefore no wonder that more people are now commenting and reviewing via these platforms; after all, people now expect instant gratification - something not usually achieved by email.
CarShop prides itself on continually delivering an excellent customer experience – in-fact that is one of the reasons the retailer picked up the “Best Used Car Supermarket” award. Further evidence to support this is the fact that a leading review site, Feefo, has just accredited the retailer with the ‘Gold Trusted Merchant’ badge.
Feefo is an automated customer feedback built for businesses with an online presence. Feefo’s members use it to grow their business, encouraging consumers to use it to gain confidence and trust when they shop online. Feefo sets itself apart from others by independently authenticating every review posted, to ensure it is a genuine customer review.
By monitoring the reviews and comments that CarShop customers have left, Feefo has recognised the consistent excellent review ratings generated throughout the course of 2015. An average Service Rating of between 95% and 100% has been acknowledged which means CarShop has not only been accredited as a Trusted Merchant, but a Gold Trusted Merchant.
- On: 05 February 2016
- By: CarShop
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