Drivers asked for views on DVSA

The Transport Committee wants to hear about drivers' experiences of dealing with the DVSA.

Drivers, hauliers and bus companies have been asked for their views on the new Driver and Vehicle Standards Agency (DVSA).

An online survey has been launched by the transport committee to gather information on how motorists have found engaging with the service, particularly as users are encouraged to engage with it largely online.

The DVSA is a new government service, set to be made from the merging of the Driving Standards Agency (DSA) and Vehicle and Operator Services Agency (VOSA).  Like its predecessors, the DVSA will be responsible for setting, testing and enforcing standards for vehicles and drivers alike across the UK.

As well as the DVSA, the survey is seeking opinions on drivers' experiences of the Vehicle Certification Agency and the Driver and Vehicle Licensing Agency (DVLA).

Chair of the Transport Committee Louise Ellman said: “The Government’s motoring agencies are changing and two - DSA and VOSA - are shortly to merge.

“All of them rely increasingly on websites and email for delivering services.

“We need to find out if these changes will deliver a better service when you do things like book a driving or vehicle test, apply for a driving, PSV or HGV license, register a vehicle or submit a SORN, and seek authorisation for motor vehicles, systems and components."

Ms Ellman explained that the responses are vital to making up the evidence that is needed for the inquiry on the subject. She said that she wants to hear from drivers who find that the government driving agencies are easy to work with, as well as those that encounter problems.

For those who have had issues with the services, Ms Ellman said she wants to know if the driving agencies dealt with them in a fair and timely manner.

Drivers will be able to take part in the survey until Tuesday April 22nd 2014. Meanwhile, the DVSA is set to be formally launched from the start of the month, although the name has already been introduced gradually and services are already being merged.

  • On: 22 March 2014
  • By: CarShop

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